✈ FREE SHIPPING ON ALL ORDERS!

Shipping Policy

FREE SHIPPING ON ALL ORDERS

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by YunExpress or EMS worldwide and also to/within the USA by USPS.

We also offer a paid option for shipping. This option comes with insurance against losses incurred during the shipping process as well as an expedited and completely tracked shipping process. 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

H2Paw® is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-35 Business days (July 2020 Update)

Canada, Europe

8-25 Business days

Australia, New Zealand

8-25 Business days

Central & South America

10-35 Business days

Asia

8-25 Business days

Africa

15-35 Business days

 

Max delivery time – 60 business days.

*This doesn’t include our 1-2 business days processing time.

*All shipping times exclude clearance/customs delays

***You may experience minor shipping delays which could extend estimated delivery times by 5-7 days. Be rest assured your orders will be tracked and delivered*** 

For any questions, please contact us at htwopaw@gmail.com and we will do our best to help you out.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at htwopaw@gmail.com and we will do our best to help you out.